CX CENTRIC CUSTOMER-CENTRICITY MATURITY ASSESSMENT
The CX Centric Customer Centricity Maturity Assessment is a global benchmark established at the end of 2022. It measures organisations in regards to key aspects of Customer-Centricity. In order to view the results of the global assessment please head over to State of Customer Centricity 2022. Completing this assessment will enable you to:
● Compare your organisation against the international Customer-Centricity benchmark
● Assess where your organisation is in your Customer-Centricity journey
● Identify opportunities to drive business growth
● Create goals and plans, both short and long term
● Make impactful transformation project investments
● Save time and money by pinpointing where to prioritise for the biggest impact
