Join us as we bring business leaders together to discuss Customer-Centric Technology Teams. This is a CX Centric Conversation.
The importance of managing the Customer Experience is pretty clear for those in the tech industry. We know that better experiences mean customers are more likely to enjoy interacting with your products and services. And in turn this leads to higher retention, more referrals, less complaints, and company ambassodors. Its the key to sustainable growth. But today we talk about the concept of a "Customer-Centric Technology Team".
We often look at Customer-Centricity as an organisation-wide strategy. But how does this translate to a team of IT personelle? How does it translate to the developer coding? Or to the Product Owner? What does this mean for CTOs or even CIOs?
What are the benefits of customer-centricity for a technology team or organisation? And how can we implement this in practice?
If this line of thought is interesting to you then please join us at The Pearl SF on 601 19th Street! This will include a healthy selection of fine drinks and refreshments for the evening. This is a CX Centric Conversation. Which means these are always interactive discussions, so be prepared to give your opinion and meet some interesting people!
Agenda: Guests arrive (6.30-7pm) Introduction (7pm-7.15) Customer Centric Technology Teams Explained (7.15-8pm) Interactive Group discussions (8-9pm) Networking 9pm onwards
Hosted by Jonathan Daniels, author of The Customer Experience Playbook.