Over the last year there have been a great deal of advancements in this area, and Officium Labs have been at the forefront. Hence we thought it only right to dive deeper and get a refresh on this topic.
In this CX Centric Conversation we will hear from Jonathan Shroyer, CEO of Officium Labs. He will share case studies where he has demonstrated the ROI of Customer Experience initiatives.
CX Centric Conversations are international interactive discussions centered around customer experience. In this session, Officum Labs will also share the framework they use to manage, present and track ROI on their projects.