We lead Global Interactive Discussions centred around Customer Experience.

NEXT EVENT: RETHINKING EMPLOYEE EXPERIENCE IN THE NEW WORLD OF WORK

JUNE 29TH 14-15.30 CET

The new world of work is here to stay. Last year we witnessed so much change, so much uncertainty, and so much pressure - we adapted as best we could - and we are still standing!

Employees are going through new challenges. Balancing home-life and work-life has always been a challenge for many, but with remote working the new way of work, this has never been more challenging.

In addition, many leaders have opened up to us about their difficulties in managing 'change-fatigue'. In a world that seems to be changing constantly, how do we keep our employees motivated?

Often change causes stress. Unhappy and stressed employees do not produce the best results, and they are not fun to work with. How do we support employees and balance their well-being with productivity?

We've had to adapt, but now we need re-visit the employee experience. If we want positive, consistant and predictable results for our business, we need to design an employee experience that supports our workforce to be able to deliver this. We need to be intentional about the culture we want to build, and we need new techniques to be able to build this.

In this interactive session we will explore these 5 key areas:

  • Linking Employee Experience to Customer Experience
  • Managing Employee Wellbeing
  • Targets and measures
  • Diversity and inclusion
  • Employee Motivation

The Panel:

  • Peter Dorrington, Chief Strategy Officer, Anthrolytics.
  • Alex Crossley, Senior Director of Strategic Accounts, Alida.
  • Jonathan Daniels, Customer Experience Coach, CX Centric and Director of CX Brussels.
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