The CX Centric Conversation is back with a bang. And this time we are going hybrid. Over the last year and a half we've been bringing together customer experience professionals from around the world. Now we launch our world tour, shining a light on companies excelling in Customer Experience and sharing their stories and key learning points with the rest of the community worldwide.
On Thursday 28th of October, we will host our European event. This will be an interactive online event for those outside of Belgium. As always you will have the opportunity to engage and ask questions as well as vote in the polls etc. We have thought it through ;)
We are very pleased to announce that Michel Moenaert, CX Analytics Manager at Proximus. Proximus is the largest Telecom in Belgium. Michel will guide us through the challenges that every company faces with large volumes of customer related data. We will explore how Proximus manages their data and turns this into actionable insights, to improve the Customer Experience and also to drive business growth.
The keynote will be followed by an interactive discussion.
We would like to thank the CX-team of Proximus who made this possible: Fatima Dqaichi, Michel Moenaert, Jean-Marc Audoux, Annick Daix and also Sylvie Digard.