Hosted by Jonathan Daniels.
The Hospitality Industry has been one of the hardest hit during the pandemic. Many organisations have struggled to stay a float. However there are some organisations that have managed to bounce back, and already have their hotels fully booked over the next 4-5 months.
Speaking to leaders of successful organisations in the Hospitality Sector, we have noticed a clear trend - they all take their Guest Experience very seriously.
In this CX Centric Conversation we begin with a keynote from Alec Dalton, Senior Quality Manager at Marriott International. We will learn about the strategies and tactics they use to grow their business through customer experience.
In addition, we have secured Sharon Head, Head of Customer Success at Freshworks. Who will share strategic insights and best practices.
We will then break up into groups to explore the challenges in the Hospitality Sector, the future of hospitality, and brainstorm solutions together.