In this report we have established a benchmark for Customer-Centricity which can be used by organisations internationally. The assessment has reached over 200 organisations from over 40 individual countries, coming from a wide range of different industries.
Organisations around the world are tapping into the CX Centric frameworks. They understand that at this very moment customer-centricity is crucial for business survival and sustainable growth. Feel free to listen to the CX Centric Leaders podcast to learn more.
Would you like to understand the key concepts and practices, and begin to use these to increase customer retention, advocacy and sales? Are you interested in learning a framework which can offer your organisation predictable results?
This two day course will give you a strong foundation for you to work in the Customer Experience field with confidence.