We facilitate CXM.

Global community of CX practitioners

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🗹 Get a global perspective on Customer Experience. CX Centric works with organisations from every continent

🗹 Create meaningful connections with other professionals facing similar challenges

🗹 Expand your network - benefit from intereactive discussions where we compare and contract, and challenge each other to get to more innovative solutions

🗹 Benefit from real case studies and research from our experts who have the latest in best practice thinking.

Unique CX Management Frameworks

🗹 Customer Centricity: Assess your organisation's capabilities through 8 dimensions which are key to creating a customer-centric environment

🗹 CX Strategy: Easy logic based structure to establish a plan and transform your organisation

🗹 CX Operations: Support customer and employee experience with efficient structure & processes

Customer Journey drawing CX Centric Emmanuel de Hemptinne

We use the power of visuals to foster understanding

🗹 Create empathy by communicating the current state Customer Experience

🗹 Translate your Vision into a tangeable customer experience highlighting moments of truth

🗹 Bring customer personas to life with eye catching insights

Role-specific training & coaching

🗹 Level up your in-house customer experience capability

🗹 Enjoy a transformational & memorable training experience

🗹 Benefit from role specific training - we don't do generic

🗹 Benefit from latest research in experience management

WE WORK WITH HOUSEHOLD NAMES

ecobank-banking-customer-experience-cx-centric
customer experience ing
visable agile transformation customer experince transformation cx centric
lloyds banking group customer experienec cx centric
SODEXO-CUSTOMER-EXPERIENCE
cardano
federale assurance customer experience cx centric
nissan customer experience cx centric
Absa

Check out the 2023 State of Customer-Centricity Report

In this report we have established a benchmark for Customer-Centricity which can be used by organisations internationally. The assessment has reached over 200 organisations from over 40 individual countries, coming from a wide range of different industries.

Download Report
Customer Experience Maturity Assessment

Level up this winter.

Join professionals from across the globe this winter as we hold a Customer Experience Winter School. The weekly programme will run through the summer on Tuesdays at 14:00 (CET) which will include topics such as: the secret ingredients to becoming a successful Chief Customer Officer; having the right technology, tools and team; leading the change; strategy, culture and ethics. We also have a Customer Experience Analyst course which will also be available.

Listen to the experts.

Organisations around the world are tapping into the CX Centric frameworks. They understand that at this very moment customer-centricity is crucial for business survival and sustainable growth. Feel free to listen to the CX Centric Leaders podcast to learn more.

cx training course

Get trained.

Would you like to understand the key concepts and practices, and begin to use these to increase customer retention, advocacy and sales? Are you interested in learning a framework which can offer your organisation predictable results?


This two day course will give you a strong foundation for you to work in the Customer Experience field with confidence.

Book Training

TRANSFORM INTO A CUSTOMER-CENTRIC ORGANISATION.

Building business one relationship at a time.

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CX Centric are experts in building and leading Customer-Centric teams.

We have established and support a global network of organisations who aim to grow through Customer Experience Management.

IT DOESN'T COST YOU ANYTHING TO KNOW WHERE YOU STAND