Check out the 2023 State of Customer-Centricity Report

In this report we have established a benchmark for Customer-Centricity which can be used by organisations internationally. The assessment has reached over 200 organisations from over 40 individual countries, coming from a wide range of different industries.

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Customer Experience Maturity Assessment

Listen to the experts.

Organisations around the world are tapping into the CX Centric frameworks. They understand that at this very moment customer-centricity is crucial for business survival and sustainable growth. Feel free to listen to the CX Centric Leaders podcast to learn more.

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Get trained.

Would you like to understand the key concepts and practices, and begin to use these to increase customer retention, advocacy and sales? Are you interested in learning a framework which can offer your organisation predictable results?


This two day course will give you a strong foundation for you to work in the Customer Experience field with confidence.

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TRANSFORM INTO A CUSTOMER-CENTRIC ORGANISATION.

Building business one relationship at a time.

GET IN TOUCH

CX Centric are experts in building and leading Customer-Centric teams.

We have established and support a global network of organisations who aim to grow through Customer Experience Management.

ORGANISATIONS WHO HAVE TRUSTED US.

AREAS OF PRACTICE

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CUSTOMER STRATEGY

CUSTOMER JOURNEY MANAGEMENT

CULTURE TRANSFORMATION

COACHING CUSTOMER-CENTRIC TEAMS

ADVANCED CX TRAINING

DO YOU RECOGNISE ANY OF THESE CHALLENGES?

HOW DO YOU INCREASE CUSTOMER SATISFACTION AND LOYALTY?

Making the most out of your current customers will help you form the strong foundation your business needs to grow. At CX Centric we pioneer and keep up to date about the latest practices and techniques in regards to customer satisfaction and loyalty.

HOW DO YOU INCREASE SALES?

Acquiring new customers can be a costly process. With our customer-centric process we are able to support your sales team through tools, techniques and practices to dramatically reduce the cost per acquisition. Get in touch to hear more.

HOW DO YOU OPTIMISE YOUR PRODUCT AND SERVICE OFFERING?

Making the right investment decisions is crucial for any business. We support and coach clients to make decisions with the customer at the support, which propels business growth.

HOW DO YOU INCREASE EMPLOYEE RETENTION AND MOTIVATION?

Right now many organisations are finding it difficult to motivate their staff. Unmotivated teams lead to poor productivity and ultimately poor experiences for your customers. We support our clients to increase employee satisfaction by implementing customer-centric ways of working.

Why collaborate with CX Centric?

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INTERACTION AND CO-CREATION

There is no 'one size fits all' with Customer Centricity. We invest the time to understand

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A PARTNER YOU CAN TRUST

We love what we do and it shows in our work, and on the faces of our employees.

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WE DO IT DIFFERENT

Our customers don't call us to do what is planned. They call us because they need a new innovative plan.

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CERTIFIED PROFESSIONALS

We work hard to reach 100% satisfaction, and won't stop until we do.

IT DOESN'T COST YOU ANYTHING TO KNOW WHERE YOU STAND