The CX Centric Customer Centricity Maturity Assessment is a global benchmark established at the end of 2022. It measures organisations in regards to key aspects of Customer-Centricity. Head over to State of Customer-Centricity to download this year's report.
In order to view the results of the global assessment please head over to State of Customer Centricity 2022. Completing this assessment will enable you to:
● Compare your organisation against the international Customer-Centricity benchmark
● Assess where your organisation is in your Customer-Centricity journey
● Identify opportunities to drive business growth
● Create goals and plans, both short and long term
● Make impactful transformation project investments
● Save time and money by pinpointing where to prioritise for the biggest impact
We conducted the global State of Customer-Centricity research project for 2023, establishing an international benchmark in Customer-Centricity. You can download the report here.