At CX Centric we have published a framework comprising of eight key components that an organisation must master, in order to become customer-centric. Feel free to interact with the diagram to learn more about our proven framework.
● Assess where your organisation is in your Customer Centricity journey
● Identify opportunities to drive business growth
● Create goals and plans, both short and long term
● Make impactful transformation project investments
● Save time and money by pinpointing where to prioritise for the biggest impact
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